They are great quality and received them very quickly too. So pleased with my items, they are all beautifully made and fit perfectly. Very happy with the service. Quality of items is great and have washed well… My items arrived swiftly and were well packaged and as described. Hi Elizabeth, thank you so much for shopping at La Bella Queen and for leaving us a lovely review!
If the company is having difficulties then a simple email to make customers aware of this could solve a lot of problems. I had to fill out a form and send them proof that the company had agreed the refund. After having trouble obtaining my refund from this company I went to my bank.
I’d Rather Give Money to the Scalpers
I emailed the company to query this, and having spent a good hour having read the awful reviews I wish I’d seen before I ordered I mentioned possibly needing to cancel my bank. We are not a UK company and this needs to be taken into account, this is why we offer the delivery times we do and also with the Covid crisis things are taking longer naturally with people having to isolate. I was charged for items which I found out were out of stock after I queried why I hadn’t received any dispatch or delivery information. Taking money for items not received is theft. Wonderful boutique with great customer service and great quality clothing! Super speedy delivery and excellent customer service.
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I wish I were able to attach screenshots of their ‘customer service’ to here to show the true nature of this ‘business’. I have waited a month for the item to arrive, despite their website ‘proudly’ displaying 7-14 working days for worldwide delivery. The shirt is good quality and delivery was within a reasonable time. Last time I’ll deal with a company I’ve never heard of, now I’ve all the faff of trying to recover my money, thank goodness I used a credit card. Very very poor customer service – non-existent in fact. Absolutely rubbish customer service.
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- As per my previous review I finally got a reply to my email saying refund had been processed and would take around a week to show on my account.
- Companies can ask for reviews via automatic invitations.
- However it seems they are taking many orders and not fulfilling them leaving them with a large amount of money which isn’t theirs in their account.
- The company have blamed me, posting from France and on here COVID to customers too.
- This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience.
- Taking money for items not received is theft.
Amazing products and customer service – can’t wait to reorder! The customer service was amazing and the products are to die for!! Hi Carlie, thank you for your review, I am sorry to hear your item wasn’t as expected, we would love to hear more from you on this so we can understand why? Quality items and quick delivery. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active. So no item and no return money, must call to your bank.Great company
- Clothes are very cute and good quality!!
- Pillows overall feel like really good quality.
- Took £30 from me and got nothing for my money.
- Now its the 5th july and still no refund.
- Been buying from this company a while now and never had a problem.
- Making people wait 20 days for a replacement if it’s lost or damaged during shipping is terrible.
- Ordered a birthday gift for my son, I ordered it 4 weeks ago, no reply to email today, no phone number no gift, seems like a scam
Paid for expedited shipping, and it’s 13 days in currently on waiting and the package appears to be jumping around the US randomly. Emailed support got this automatic reply before getting actual support which is telling in a lot of ways. Order has not been received, still waiting with no results.Contacted support about a ETA and basically was told outright they don’t have a ETA and your are just told to wait. Took payment immediately, order has sat for days without shipping and I paid for the expedited shipping method. Package was never send, support does not reply on requests. See how their reviews and ratings are sourced, scored, and moderated.
Package lost and bad support
Thank you so much John we are so happy your fiancé loved the clothing! I Love, love, love the quality of the clothing and I love how everything was packaged and sent to me! Very good people to work with and great quality clothing! I absolutely love this boutique and it’s dedication to quality and style.
Love supporting small businesses and this long cardigan is for my sons girlfriend for christmas. Hi YvetteThank you sooo much for your kind review! I haven’t worn yet, however the jumpers are beautiful, so soft and such good quality, thank you
Dispatch email received straight away but the items never arrived. You can find the same items elsewhere at a cheaper prices and it accompanied by much better service. As per my previous https://www.ringospin-casino.org/ review I finally got a reply to my email saying refund had been processed and would take around a week to show on my account. I trust Gamerama will see this review, please do not phone me, just refund my money please. Having read through these reviews I’m obviously not alone. We are so happy that you love the clothes and our service.
The clothing is amazing quality! An amazing company! The quality was really great Hi JennaThank you so much for your review! My order arrived in 4-5 days, beautifully wrapped boxes & a personal card written by owner~sender to thank me for my purchase!
Speedy delivery and great product and…
However it seems they are taking many orders and not fulfilling them leaving them with a large amount of money which isn’t theirs in their account. I am yet to receive a refund for an order they couldn’t fulfill. It seems a few of their customers are having the same issue I am. People like this need to be caught and made to pay back all the money they are stealing My order wasn’t fulfilled and was promised a refund which I’m still waiting for over a month later. Hope this helps everyone else that is due money back from these cowboys.
I’m so happy with my dresses. Great product and service! Easy to order, kept updated about delivery which was quick.