Using the casino Winomania app allows for faster load times, real-time notifications, and a good gaming experience. Right now this site is in my top 5, I play here often mainly because of the games. Straightforward, fun to play and withdrawals hit your account fast. Dont play you wont be able to withdraw your money Tried table games like blackjack, and the live dealers added that authentic vibe.
Dear Thomas,Thank you so much for your positive review. Dear Bruno,Thank you so much for your 5-star review. Dear Ricardo,Thank you so much for your 5-star review. Dear Marcel,Thank you so much for your amazing 5-star review.
However, the decrease in the rating caused by unresolved complaints could help to change the casino’s approach. Since the casino operates without a valid license and doesn’t refer to any ADR service, there is no gaming authority to turn to. We would like to ask the casino to reply to this complaint. I will now transfer your complaint to my colleague Peter (email protected) who will be at your service. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.
As a result, we must close this complaint for the moment. Kindly gather any evidence regarding the issue and send it to my email at email protected for review. Without any evidence of the incident, we are unable to confront the casino. And I don’t even bother trying, but finally it said that my account doesn’t exist. I can’t even open the crappy casino site.
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I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating. We would like to know why the player’s account was closed and what we can do to help resolve this issue. The Complaints Team had attempted to resolve the issue by contacting the casino for clarification on the account closure and sought cooperation to address the complaint. Dear player, I’m sorry to hear about your experience.
This is exactly how an online casino should be. The welcome bonus padded my playtime nicely without any strings attached right away. Could you please share a screenshot of the error you receive when you attempt to log in to your player’s account? Not a single bonus, as I have experienced having to play through a bonus before and I don’t want to go through that again. The player retained the option to reopen the complaint in the future. Use responsible gambling tools such as deposit limits and self-exclusion, managed by expert support teams.
If you value your time, money, and mental peace, choose a casino that actually respects its players. First online casino what is actually fair to there players! Wino Casino is a non-GamStop, Curacao-licensed casino and sportsbook launched in 2025 and heavily marketed to British players looking for big bonuses, lots of games and more flexible rules than strict UKGC sites. Our platform Winocasino offers a secure environment for casino entertainment; players must comply with age and legal requirements. If you ever need anything or have suggestions, our team is always available via live chat or email – regards,Winorio Team
This raises serious red flags regarding player protection and responsible gambling. We’re thrilled to hear that you found the experience fast, fair, and supported by great customer service. Our dedicated team ensures smooth gameplay, fresh bonuses, and quick payouts so you can focus on the thrill. Whether you’re after classic slots or modern hits, Winorio ensures an unforgettable casino experience.With 1,500+ jackpot games and 20+ secure payment methods, Winorio makes winning easy and withdrawals lightning-fast.
No and now they have blocked my account and deleted it. I wouldn’t even call this casino a casino, they are thieves, taking people’s winnings to please themselves. Experience freedom with licensed, non-GamStop casinos offering secure gaming environments. Wino Casino provides a practical mobile experience through its adaptive web application. Alternatively, the casino provides the web form or the chat function.
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Our team has tested the customer service with the result that a response is usually provided within a few minutes. Certain applications on Google Play or the App Store may resemble gambling applications but have no connection to legitimate casinos and do not facilitate cryptocurrency deposits. While Wino Casino does not provide a downloadable application on Google Play or the Apple App Store, it delivers a comprehensive mobile gaming experience via its web application. You only win the first period, but if you deposit a lot of money over time, you will not get the profits. Your message helps us continue working to improve our processes and ensure that every player feels heard and respected.Best Regards,Winorio Team
There are just new excuses all the time! Winocasino Casino may revise this disclaimer periodically; ongoing use implies acceptance of updates. Protect your assets with advanced security measures and enjoy decentralized gambling options securely.
If you rely on GamStop to control your gambling or you want the strongest regulatory safety net, Wino is not a suitable choice. This review will walk through what Wino does well, where it’s risky, and who it’s realistically suitable for in the UK. We empower students to achieve academic success through independent learning, self-paced studying, and convenient access to online resources.
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You can confirm this by clicking on your complaint resolver’s profile. Please always check the domain of any email you receive and verify that it truly comes from us. All communication from us will be through this official complaint thread or the official email addresses provided in your case. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible.
- Sometimes even this little step works quite well.
- Keep in mind you will never get your money back !
- Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling.
- I’m sorry to hear about your negative experience with Wino Casino.
- You can confirm this by clicking on your complaint resolver’s profile.
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Reaching out to the Wino Casino customer service is possible 24/7 if anything is unclear around the web app. The mobile platform’s quality, security, and user-friendliness are equivalent to the desktop version, consistently accessible whenever users desire. Users can reach the complete selection of games directly through their web browser, removing the need for downloading or installation steps. Wino Casino mobile offers a complete gaming experience through your web browser. We’re truly sorry to hear that your experience did not meet your expectations.
Due to the aforementioned reasons, this complaint will now be rejected. The maximum allowed bet for wagering the bonus is 2 EUR. Thank you for your time, and I look forward to your response. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case?
They still have to pay for taking my winnings and their way of “running” the casino. Dear Mich43,We are extending the timer by 7 days. I won a lot when I got a bonus in a fishing game, where I got up to 10x the amount I won. I’ve played a little bit of everything, so everything. I’m sorry to hear about your negative experience with Wino Casino.
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- Could you please write to our official email () and explain your problem?
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- I won a lot when I got a bonus in a fishing game, where I got up to 10x the amount I won.
- 4- If this is your first time installing from Uptodown, you may need to grant installation permissions in your device settings.
- If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.
- Wino supports a mix of traditional and crypto methods, including Visa, Mastercard, Apple Pay on some sites, Skrill, Neteller, Paysafecard, local bank transfers, plus a long list of coins such as BTC, ETH, LTC, USDT, DOGE, TRX and ADA.
Sometimes even this little step works quite well. If you’re willing to clarify a bit more, I think it could help others understand your experience better. You mention that the games were “crazy easy to win”, which already raises some eyebrows, and that you were unable to withdraw. If you have any further questions, please do not hesitate to contact us at or in wino casino login our live chat.
However, repeated attempts to reach the casino were unsuccessful, and it was noted that the casino operated without a valid license. Uptodown is a multi-platform app store specialized in Android. 4- If this is your first time installing from Uptodown, you may need to grant installation permissions in your device settings. 3- If this is your first time using Uptodown, you may see a message asking you to enable app installs from unknown sources in your browser. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.
Please reach out via email at , where the team is available to listen and assist.Best Regards,Winorio Team Any legitimate casino should respect a player’s decision to stop and immediately close an account when requested. Even worse, deposits can take up to 24 hours to be credited to your account, which is absolutely unacceptable for an online casino in 2025.
After submitting everything they asked for, customer support completely stopped responding. Dear Anife,Thank you so much for your kind words and positive review. Dear Jordy,Thank you so much for your fantastic review.